Customer Testimonials
Very personable, friendly, and helpful. She made sure my daughter and I were taken care of while we were there. She was very friendly and sweet.
Gave me an OTD price over the phone and no hidden fee’s or additional unnecessary add ons
Fast service, pleasant staff and my car was returned to me clean and vacuumed. Disappointed that there was no shuttle service to Sacramento.
Service was friendly and fast. My routine service was done quickly, and they even washed the car!
“Excellent service, friendly staff, and great car selection at unbeatable prices. Highly recommend!” Efficient and transparent dealing made my car buying experience truly exceptional. Absolutely satisfied!”
I had great customer service definitely will be coming back Will be recommending friends and family
Everyone is great all around. Any situations, questions are always answered. Service team is good with returning phone calls and any new info in regards to vehicle.
Everything was great. My service was completed quickly, but it takes way too long to check in your vehicle.
Very happy with quick and helpful repair. All employees helping me were very nice and friendly.
The work was performed to my satisfaction I called in advance to make sure my tires were in stock and I was helped very promptly
Good customer service but Too expensive to repair truck, labor rate 250 per hour is too expensive
Very patient as we worked with my non-English speaking mother-in-law to find a car and could be happy with.
Hanlees Dodge kia is a great place to go when you're vehicle needs service. The service department is the best with great service advisors. Will be going back for service .thank you
Hector in service gave me great service I will be back if I need additional work on my van.
The service good and Hector was awesome. I was disappointed that my car was not washed. I believe in previous service appointments, it had been.
Excellent service. Questions answered I have never had any issues since having my vehicle serviced at this location.
Great service! Both Randy and Alex were great with me and my fiancé and they were able to show us the car and let us test drive it before making this big decision! They worked with us and were very patient and helped us get the best price they could give us. Loved the experience and will be returning!
I appreciate it being able to get in and out in a 90 minutes for my regular service appointment. Muhammad is a gentleman and very considered and keeping me updated. Excellent customer service from him for sure!
Hanlees Dodge ram kia dealership is great. Service advisor Hector Flores us excellent great experience will be coming back when I'm ready for Service.
Very orderly, Great customer service, Service done in timely manner. I’ll definitely go there from now on. 👍
Had to call twice before someone from service department returned my call. Service manager, Tom Nguyen, did call me.
First visit was very pleasant, easy, and hassle free. If u have a discount/coupon- you must show it before your appointment. Will be back!
Quick and friendly. Easy appointment and good service. I recommend this dealer to anyone who is buying a car
The service was outstanding. However, when I called for statues of my truck the service receptionist in service would not transfer me to supervisor. The only one who could assist me was the advisor who prepared work order and he was not there that day. I had to drive to dealership speak to supervisor to get status on my truck. Supervisor told me it would be ready within one hour. Why did receptionist not able to get someone to provide the statues for me. For this reason even if work performed on my truck was excellent. I will never return ...
Nora was helpful in responding to my calls and messages, and responding to my questions.
Great sales. But had trouble with the car and needs new engine. Good thing i bought added insurance. Service person was not to personable and made us wait for rental car. My husband spoke to Sales rep and we had rental car next day. Still waiting for our car to be fixed. Estimated time to be fixed is 7 days.
After walking out of a horrible high pressure experience at a competitor, I came to Hanlees and experienced the exact opposite! Could not have had a better experience and would highly recommend them to anybody!
My service advisor was super great 👍i will be caming back to hanlees for my car maintenance service 👌
All staff very courteous. Took the time to answer any questions that I had. Thanks. Will be back for future service.
Service department is very friendly, very knowledgeable of their Department. They take the time to make you feel at home. They make sure that you are satisfied with your service.
There was no time wasted - I was in and out in rapid time. Everyone was professional and efficient- greatly appreciated!!
Easy to make appointment - service advisor Hector was great - very informative, no attempts to sell unnecessary services, but at same time explained why the services he recommended were necessary. Vehicle ready in time specified, waiting area very pleasant and staff I interacted with very friendly. I’ll be back for all future service needs .
The gentleman that helped me with everything was fantastic. I will now only deal with him and no one else. Reception was not friendly or helpful. He stepped in and took care of me. I'm very grateful
Took a longer time than what was first stated. Didn’t include all services-alignment
Absolutely amazing service from top to bottom. This is a perfect example of a dealer doing it right
The salesman was very nice and knowledgeable. Only draw back was he waited till I was ready to drive off to tell me the tire pressure sensor didn’t work. And the finance department called on the Friday after I got the car saying he hadn’t received my check Called again the next Friday saying the same. I was about to have a nervous breakdown. I went to my bank where the showed me a copy of the canceled certified check the dealership had deposited on Thursday before I received the first call saying they hadn’t received payment.
Very helpful - very adaptable in working with me. I found Nora to be very personable and easy to work with.
Service ,Repair, Delivery 100% Lodhi Muhammad was outstanding in processing my Kia vehicle. Vehicle delivered with complimentary car wash.
They were great to work with and very accommodating to my wants and needs. Couldn’t have gone better.
Randy and Nicolas were awesome! They were able to get us a 2024 Jeep Sahara! Thank you everyone for making this happen! - Christine & Adam
I was more than satisfied with the service. The person who helped me was polite and helpful. My only issue was as how difficult it was to get this work done. That was not the fault of the people who assisted me. It took forever to find a time to leave my car.
Service advisor Ramon was amazing and very helpful. He made everything very easy and fluid !
I like the ease of scheduling, great communication, and quick service that this dealership offers
Ramon, Ray, and the crew are simply the best! Thank you for helping me out and working on much needed repairs.
Mohammed did a very good job explaining what was needed to repair my vehicle. Also how long it would take to rec. the parts and how long it would it would take for the vehicle to be repaired. Everything he stated was right on and even allowed me to turn in my rental early saving me money. Excellent job.
The staff Nora, Alex and GM David were absolutely amazing to work with! They made the entire process enjoyable and stress free.
Good and honest customer service. Car was finished within a timely manner and cost was fair
Very good service and not wait long times, l will introduce more friends come this dealership.
Randy and his crew were really helpful and considerate when helping me find the perfect car.
The absolute best experience I have ever had purchasing a vehicle! No hassle, no nonsense. The sales manager Marc was the best!
The customer service was excellent, they were able to identify and correct all the issues I had.
Competent service representative I appreciate the mechanics letting me know what repairs are coming up
The Hanlees team was great is our car buying experience. They made the process very seamless and were very helpful.
This is an excellent dealership. I trust them and I think they do good work. On my last visit, unfortunately things didn't go as smoothly as I think they should. I went in for a battery check. Of course the battery did not charge as it should so I needed a new battery. They had zero batteries on the shelf. Called other Kia dealerships was told initially that they had one and they were going to bring it in and then ultimately they didn't have it really in stock. So I had to pay more for a non ...
Repair was covered under mopar warranty with a small deductible but took two days to get confirmation what was needed.
The staff are friendly and the 16,000 mile service check up was quick and efficient. We spoke with Miley and couple of fast before our appointment to confirm and she was super friendly and helpful!
