Customer Testimonials
This dealership has a very friendly service department. I will recommend this service department to all my friends and family.
The check in was good but the check out long. If they do the check out faster could be excellent..
Well what I can say is your Service Advisor Mr Lam Mai provided me with an outstanding and above excellent service…. He went above and beyond in providing exceptional service in helping me get my car repaired to my satisfaction…. And it seem like he’s doing the job of (3) three Service Advisors…. Because it looks like he’s the only person doing that job…. I think you’re probably not paying him enough compared with the hard work and long hours he puts in every day…. I’ve sat in his office and seen him fix a service issue ...
They're awesome!!!! I recommend it, 💯 Very kindly people, if you wait there,they want you to be as comfortable possible
Tony was very helpful with getting the service done. Highly recommend! He made things very easy for me.
Tony was extremely helpful and thorough during my service. I greatly appreciate that he took the time to review the contents my maintenance package and was clear on what was covered and what other services were recommended. I didn't feel like I was being taken advantage of, which I feel happens a lot in automotive businesses. So thank you!
I was the first appt of the day. Tony is super personable,helpful and knowledgeable . I told him I was on a tight schedule and he got me in and out quickly . Compared to the other service providers I have encountered at this location, Tony is a gem and needs a raise.
Service writter did a great job. Even though He seemed short handed kudos to him. I think it was tony
Tony was great. Very attentive and professional. Word word word word word word word word
Randy was great to work with. My experience besides that was average, as I was expecting.
Excellent thread and costumer service, Matt made our first experience buying our car exceptional and the rest of the team were so friendly and supportive with us. Also we want to thank Abid the Finance director for everything. Definitely was an amazing experience!
Great experience! They're not a money hungry dealership. They look out for the people!
Great response for me. Fixed it fast. I’m happy with the nice lady service advisor. And the Jeep tech.
I just took my Kia Sorento for maintenance. Its a good experience every time I take my car for service. Thank you.
They were very communicative and kept me informed on when my car would be repaired, Tony was of great assistance.
Everyone was super kind and very professional . They made me feel very comfortable and let me know every step of the way what was going on.
Tony was everything you look for when servicing your car—friendly, knowledgeable and efficient. Thank you!
I have had good experiences with Hanlees service department. They have always been punctual with vehicles I have taken for service needed.
Great hospitality, respectful, helpful, went through every process thoroughly, and gave me the best deal possible.
On time, offered multiple service options, projected accurate completion time, excellent customer service from all
Honestly, best experience buying a car new or used. I felt genuine enthusiasm and care by everyone I interacted with throughout the process from inquiry before arrival, sales discussion, purchasing, and finance.
I had a great experience at the dealership thanks to Kurt. He was not only friendly but also very detailed and helpful. His thorough approach made my visit go smoothly. Highly recommend his services.
I expressed interest in a car I saw online. Steve Hopkins was quick to get back to me, sent me all the information I needed to set up an appointment to look at it. When I got there it was ready to go. Steve was helpful, friendly and made doing business easy.
Excellent vehicle leasing process. Very smooth signing paper work. All the staff the whole time there was friendly and welcoming.
I went in yesterday to buy my car and I walked in to the most friendliest car dealership I have ever been all the team members were very friendly, but not pushy and we’re willing to help me get the car that I wanted! All the team members seemed happy and were knowledgeable, but without putting any pressure of me buying the car! They took their time explaining all the gadgets and computer software of the car I bought so I can understand it! That’s one of the reasons why I chose this place to buy my car ...
Great people. Service was good. I like that they didn’t pushed to sell me anything or get anything done while I’m there. I like the ambiance, great choice of music.
My experience there was great, from the time I entered the lot until the car was bought. Thanks again, I am loving my car.
Tony was very personable and ensured the service on our vehicle was completed in a timely manner. We are very happy with the service received.
Excellent customer service. My salesman Alex went above and beyond bringing trucks from sister dealerships to drive. No pressure sales. Very transparent. Finance manager (last name Vaughn) was great too. Overall great experience, I'll be back.
Good service, good help, good follow up. Got appointment, it was confirmed, left dealer for lunch, got call that car was ready, picked up car in a reasonable time. Work performed was three recall notices.
Good dealership, customer service is helpful not trying to convince you of buying what you don't want
The entire staff was exceptional. They were knowledgeable, not pushy & made the deal happen with integrity and care. We are very grateful for the efforts they put forth and will return!
Excellent customer service from the time we arrived at the dealership to the time we drove away in our brand new Kia Seltos.
Excellent customer service from team especially Kyheim and Abid. Addressed all our questions and we got a great deal on our new Kia! Survey does not allow me to select Kia Seltos that we purchased so selected Chrysler to get the survey done.
The service department was prompt, friendly and efficient. The dealership was clean and comfortable. The sales department took us around and showed us some new trucks
Randy and John were very helpful in negotiating the price with me and working with me to get the vehicle I wanted. I purchased a Kia Niro, but the make and model is not available in this survey. So I input a random make and model for the purposes of submission.
Vehicle price was excellent, Randy did a great job, and no complications. Very smooth experience.
Polite & great service. Tony was a great help. His personal service was outstanding. Very friendly & helpful to answer all of my questions.
The sales staff here are absolutely wonderful. I had an appointment with Noah and Matt, and both of them took really good care of me, made sure I was satisfied with the purchase of my new Kia K5! Super nice and friendly, and knowledgable about their product. I was also greeted at the door by the GSM Danny, who was the manager that did our deal. I was in and out within an hour and a half, which I am not used to at any dealership ever. It always took about 3+ hours to leave with my car most other places, ...
Great place to visit, amazing customer service and no pressure sales which i love! I will definitely be coming back and I highly recommend stopping by!
Great team! Came in today and picked up a new dodge charger! The new management team there is so awesome! They all came from another store and were so lucky to have them in Davis! Definitely going to be getting service there! Joe the new service manager is awesome!
Was able to buy my first Mercedes with these guys yesterday 7/5/24! From the minute John picked up the phone with some energy and being greeted by the sales manager Danny I knew I was in for a pleasant experience. I was in and out within an hour with a full tank of gas and a free wax. Thank you for your time I plan on sending my friends and family here going forward.
Nice waiting room. Car was ready for pick up when expected.
Tony is impeccable and the service level that he provides was exceptional. Will definitely be bringing my Jeep down the hill from Tahoe, again!
Service completed by timeline expected although was initially delayed due to computer being down and only one technician works on KIAs. Communication could be a better as I had to call and followup a couple times. Some expenses are higher at this KIA dealership than others.
The salesman was great Milton was too !! Pushy with the xtra warranty. It was gross
My experience at HANLEES was wonderful. The staff was amazing. I was a difficult customer and they were all very patient and extremely helpful. They helped me find the perfect car to fit my needs. I purchased the Kia EV-9 and I love it.
Alex was super respectful, helpful, and very nice! Great customer service. Thanks to him I was able to get a great deal on my new 2019 Honda Civic.
Fast, covenient and courteous service, easy peazy
Employees always seem to be very nice. They always try to accommodate. I always appreciate the courtesy car wash. A little slow when trying to get answers or the service department. End results though are most important.
Tony, Service Department technician(?), is the best employee in the public-facing department that this dealership has had in several years! Hope you can keep him. This dealership’s quality of service manager/ technician in Tony going forward.
The service staff was friendly and efficient and my vehicle was done on time. A great place to have your car serviced!
Tony is always punctual, courteous and takes the time to explain the services that will be done to the vehicle. Also, he keeps you updated on the status throughout.
I had a great experience with Hanlees Kia Davis. Staffs provided exceptional service that made my first leasing experience memorable. I am grateful for Randy Ycmat who was a fantastic consultant that made the whole process go smoothly. Thank you Hanlees Kia David and I absolutely love my new Kia EV6 !!!
I came in for an oil change and asked for them to look at a rattle that I kept hearing in the sunroof. Tony was very nice and made sure they took care of my problem. They were short staffed that day, so I did wait a few hours longer than I wanted. But they were upfront about the situation before they started. In the end, my rattle is gone and they even washed my car for me. The rattle was under warranty so I paid nothing out of pocket. Was very satisfied overall.
Eric, Michael and Javier were very friendly, helpful and patient with my car purchase. I recommend them highly!
I really appreciate the level of service I received. I received almost immediate service checking in. The service department has seriously improved. Appropriate wait time.
Had OTD price within 10 minutes of arriving. Everyone was professional and polite. We called and told them what we were looking for. The car was parked out front when we arrived.
My experience was amazing. Randy was attentive and so helpful. The transaction was smooth and quick. I would highly recommend Randy and this dealership
Mike was the best if you’re looking for a new car in davis go see Mike at haless
I needed a part replaced due to a recall. They also recommended I switch the battery. The price was a little high, but I'd been having issues so I just paid. They called me 15 minutes before closing to let me know my car was ready, which was a bit annoying. But they stayed late so I could pick up, which was nice.
I had a wonderful experience! The guys were helpfully and awesome and my salesman Michael was so patient and helpful! Thank you so much….Love my new toy!!!
Mai Lam was great we need more people like him. Customer service was great will be back
Good and timely courteous comfortable setting and clean surroundings. Rest rooms are on clean. Thank you
Love my car! Thanks for helping us get everything just right!
They are very nice and helpful.
Work was done quickly and well, under warranty at no cost to me. What more could I ask?
We had the pleasure of having Randy help us out. We went Saturday to first look around and he mentioned to us a car that was being worked on, we returned on Sunday and he had the car detailed/cleaned/washed ready for us to see it. We were sold on it, he was very helpful and the customer service was AMAZING. We will definitely recommend others to go check out Randy! And if we want an upgrade later down the line we will 100% be back!
Ask for Tony Mai, great guy. Walks you through the entire maintenance process, super patient and very helpful.
Dealership has been responsive and helpful. My service representative was very helpful and flexible, and listened to our time constraints.
I got wonderful service and help from Tony! There were some problems with getting a part for my car, but Tony did everything he could to make things right. He was friendly and communicated well! Thank you, Tony!
Quick work and good communication. Overall good experience with this dealership. Truck was returned on time
My service advisor was very courteous and professional. He showed me the recommended service requirements for the mileage on my vehicle and the price.
I arrived 10 minutes before the start of my appointment. Mohamud saw me immediately. I explained my service need. He told me how long it would take and the cost for repair. After the partial repair was completed he told me one part I needed was on back order but they will order it right away. He also told me the cost was covered by the warranty The staff was very friendly and helpful.
I appreciated that I only had to deal with Randy besides the finance person. In other dealerships I've been cycled through several people. Randy was personable, efficient, knowledgeable, and kept me informed about the ongoing process.
Randy was awesome. He made me really feel like he was working for me and not the company. I walked in shaking and walked out with a new car and confidence thank you Randy
Randy was the best salesman thanks
Very professional and help fully No thank you Great service and we will be back.
I was looking to buy a new car with hopes that I would get the internet pricing locked in. I did and they assured me I would. No hassle over the price. Good.
Excellent All employees we met were respectful, efficient, helpful, warm, and easy to work with. The best dealership I've ever worked with
Our Recall work was done quickly and efficiently.
My appointment was easily made within my time constraints…I was greeted at the service bay by my advisor, Muhammad, and he quickly checked me in with the services I wanted to receive.. Muhammad called me later with an update & query re: air filters. My car was serviced, washed, and ready for pick-up in,less than 3-hours. Hanlees Service crew is the best!
It went okay. Much better than my visit 2 years ago which was a terrible experience. I don't remember the representative. I don't think that there were enough people to work with the customers.
She was the best, went above and beyond to get us the car we wanted
Service tech., Mohammed was excellent at explaining the repair cost and how long the service would take. The cost was less than estimated and the repair/service was completed in a timely manner.
