Customer Testimonials
We purchased this car in oct 2024 and they have had it in there service center since January. The dealership has had my car in the service center for 5 months now. and everytime we ask for an update we are told it will take one more week, or we don't get a call back. we were told we would receive a rental car while they had our vehicle which did not happen for the first 3 months of them having our car. and then we did finally get one they gave us a car that did not fit our family. they ... Read More DealerRater - May 11, 2025
Thanks to the service department for offering a good deal and getting me in and out fast as possible.
Disappointed that they did not come through on some of our requests. We asked for the car we wanted to test drive to be charged 4 hrs prior to our appt and it was not. As we were processing paperwork the car was still not charging for us. We asked multiple times for the interior to be cleaned prior to purchase and there was still dirt marks on the back of the passenger seat and dirt/mud spots on the steering wheel and dashboard. We bought a Kia SPORTAGE and that is not an option on your drop down menu in ... Read More DealerRater - Dec 19, 2024
Great help with purchasing our vehicle 🚗. Mitchell our salesman was wonderful, and Dana was very helpful with the paperwork and personable . 👍
Steve is ABSOLUTELY AMAZING!!!! He got me the best price and I LOVE my Brand new Kia Telluride:)
Funny guys who took care of my car. Thank you. I will return for any service to my kia
Experienced workers. No nonsense. Straight forward. Got us a good deal Seamless process. Good customer service
The service department was quick and responsive for scheduling and completing my service appointment. My vehicle was completed on the early side of the promised time window.
Best team works with customers and best helping customers and truly thanks for your service.
My vehicle was taken in without and appointment and returned to me "mostly" fixed in a timely manner. The only negatives are that one of my problems still persists and have to drive 30 minute to the dealership to have them attempt to repair it again.
The place is big and it's next to a McDonald's while you wait
Very friendly staff, great sales, person, knowledgeable, provided a good deal in discussion. Thank you.
Fast service. Ribert took care of me right away and i was able to wait and was done pretty quick
Very nice and caring people. Relaxed process, no upsell, or pressure to buy optional items. Bought a Kia not a Chrysler
Repairs are done to factory specifications and appointments are kept and not a lot of delays.
Poor customer service. They don't return phone calls My car was dropped off on November 25. All it needed was a fuse. Nine days later I finally got it back after they got the fuse from Vacaville dealership. Doughty I will ever use Davis KIA again.
They pay no attention to previously scheduled appointments. And do the minimum work required. Even if a little extra effort would do a better job
Horrible experience, nothing was done on my vehicle. There has also been no follow up on the recall part coming in, or from the manager that I’ve called and emailed regarding my experience.
Super professional. Clear, open communication. They were willing to listen to and work with customers. It was a nice experience and we got the car we wanted at a very competitive price. They felt like real people not like sales dudes working us over like it can feel sometimes at dealerships.
Very helpful. No pressure. I feel as if I received a great deal. Salesman are very nice.
Actual work is fine. Poor communication at all levels. They don’t return phone calls. Fail to estimate how long work will take. Drop off process is inefficient and wastes a lot of time
My experience with Steve, internet sales manager, was great. He made sure I got every rebate possible, was kind and outgoing to both my daughter and I and made sure we felt like we were part of the family.
Great people staff help me and where very kind and nice thanks again guys you rock
I have a 2024 Jeep and they tried to say I put aftermarket lights and scammed me out of 300 for a diagnostic. I will not be going here anymore.
Horrible service . Waited about an hour before they could find the keys to match the car we inquired about. Not able to Test drive due to a dead battery was told I could return it if after driving it if I didn’t like it… Then After taking delivery of the vehicle being told I can’t return it.. very unhappy with dealership overall. Not recommended
The new sales manager Ozzy, the salesperson (Alex Ngo) and Justin (finance guy) all treated me well. Sold me a beautiful car (after a test drive) at a fair price. I hope to enjoy my new 2025 Kia Niro for years to come. Thanks guys! IGNORE MAKE AND MODEL BELOW - survey doesn’t include Kia’s!
3 plus weeks ago (10/25/2024) we bought a used 2023 Ford Explorer from this Dealer Ship and still have not received all of the ownership documents!!! We told them that we would not buy the vehicle with only one key, they said no problem we’ll get a second key for you!!! And then a few days after we bought the vehicle we realized that the passenger seat warmer was not working!!!! I have tried to get help from the dealer even leaving messages with a human but nobody was calling back including the sales managers that I requested please to give me ... Read More DealerRater - Nov 12, 2024
Great sales and management team. Very hard working for their customers. I highly recommend them to anybody looking for a new or used car. Great inventory.
Would not recommend this place. Tony in the service department lies constantly. They had my car for 6+ months. My car came back with damage and now pursuing legal action against this place.
Everyone here is both professional and friendly. Tony was extra great. My first time with him as my service writer. Made sure I got in and out as I was just there for a routine oil change type service. I always appreciate the consideration of my time. I've been going to this dealership for the last 4 years with my Kia Sportage. They've taken great care of me every time!
The Pacifica is my first Mopar. I have dealt with Hanlees GMC previously for my GMC pick up
“Poor” doesn’t even touch how bad the service was here. Spent 3 months chasing down the service advisor constantly in an effort to replace a single part, only to end up with the car in worse shape than when the whole process started. Nothing that was promised to me at any point, from arrival date of the part to when the part could be painted to when someone might call me with updates at any point in those months, happened as it was promised… and then before the part could even get installed, they managed to dent & scrape up ... Read More DealerRater - Oct 31, 2024
Thank you to the service advisor Tony who was very understanding and helpful to my husband and I to let us know what was going on with our 2016 Dodge Dart. Appreciate getting our recalls and check engine light fixed.
Outstanding customer service!! Professional and very courteous as well as extremely knowledgeable. Bishop fantastic. Abid in financing did a wonderful job getting our payments and paperwork explained and executed. Bishop was extremely helpful in explaining our choices and explaining all the features on our new car. Both representatives did a fantastic job getting us the car we wanted.
Robert did a great job getting my car in after I noticed it sat there for an hour. Quick service after and great to work with.
The sales person Bishop was very good at explaining the trucks features and the manager made sure i felt comfortable throughout the buying process. Thanks guys!
Amazing place to buy a car! We had amazing service! Thank you Steve for all of your effort and helping us make this process as soothe as easy as it could be. He made us feel super comfortable and relaxed.
They were great to work with from the sales guy to the finance guy. They went out of there way to make the deal and make me happy. Definitely recommend.
Tony did a great job in working with us and getting our car repaired and returned to us.
Alex was very helpful and was able to get me a vehicle appreciate him so much
The worker who checked me in for my warranty work and oil change was pleasant, helpful and explained in detail the work that was needed.
On time, friendly and knowledgeable. Highly recommend! Service reps are outstanding, especially Toni, who goes out of his way to be sure I am well informed
Great service. They were very prompt, professional, knowledgeable, and friendly. The waiting area was very welcoming.
Tony was very helpful on getting my vehicle taken care of. I will be coming back.
I had a great experience. Everyone, especially Steve Hopkins were very helpful and made me feel comfortable!
Sales person was very nice knowledgeable helpful. Everyone helped me out and were nice clean lots of Beautiful cars
Tony took over from a service writer who quit. Once he took over, he was enthusiastic, a good communicator and did his best to meet expectations.
Alex and Matt helped me find a nice car with an affordable plan 10/10 would recommend. Very friendly and helpful they even have a room for your kids to play in.
Service agent was excellent. Balanced multiple issues coming into his office while communicating effectively with me and my service needs.
This company took my money for a part that was supposed to be ordered that was never ordered and did not give me a refund. After keeping my car for one week and not doing anything to it, I told the service advisor Miley that I am coming to … More
Whiterosek
4 reviews·1 photo
3 months ago
Was able to buy my first Mercedes with these guys yesterday 7/5/24! From the minute John picked up the phone with some energy and being greeted by the sales manager Danny I knew I was in for a pleasant experience. I was in and out within ... Read More DealerRater - Oct 15, 2024
Good but took forever. We were there for 3 hours. But Steve was very nice
No return call after at least 3 calls were placed. Had to call Kia corporate for assistance.
They was nice and kind and very helpful. And got me into a car I can afford
Very poor communication between salesman and finance officer. We waited over 3 hours to sign papers and I was paying cash. I threatened to leave when the place was closing down and we were still waiting to sign and finally our salesman came with an iPad for us to sign. The finance officer told us he had no idea we were waiting! The sales staff was watching YouTube while I was steaming mad waiting to meet the finance guy snd it wasn’t until they thought they were going to lose a sales did they finally jump! I recently bought another ... Read More DealerRater - Oct 13, 2024
Service department was well trained and efficient. Tony was amazing to work with. Thoroughly explained the situation with my Ram truck. He even stayed after hours so I could pick up my vehicle. You don't see this type of customer service anymore.
This dealership has a very friendly service department. I will recommend this service department to all my friends and family.
The check in was good but the check out long. If they do the check out faster could be excellent..
Well what I can say is your Service Advisor Mr Lam Mai provided me with an outstanding and above excellent service…. He went above and beyond in providing exceptional service in helping me get my car repaired to my satisfaction…. And it seem like he’s doing the job of (3) three Service Advisors…. Because it looks like he’s the only person doing that job…. I think you’re probably not paying him enough compared with the hard work and long hours he puts in every day…. I’ve sat in his office and seen him fix a service issue ... Read More DealerRater - Oct 6, 2024
They're awesome!!!! I recommend it, 💯 Very kindly people, if you wait there,they want you to be as comfortable possible
Tony was very helpful with getting the service done. Highly recommend! He made things very easy for me.
Horrible. They kept my car for over 6 weeks, didn't communicate at all with me about the status of my car, and charged me over $600 to do a diagnostic and change my spark plugs. Now two days later my Kia wont start because whatever they did to "fix" my car actually screwed up my battery and made things worse. If Hanless Kia just had run of the mill bad service I'd take my car back there and demand that they fix my battery. But they service station is worse than just bad. I have no doutb they ... Read More DealerRater - Oct 6, 2024
Service took way too long. Also performed service that wasn’t requested or needed. They did not disclose all the service that they were going to do up front in writing.
Tony was extremely helpful and thorough during my service. I greatly appreciate that he took the time to review the contents my maintenance package and was clear on what was covered and what other services were recommended. I didn't feel like I was being taken advantage of, which I feel happens a lot in automotive businesses. So thank you!
I was the first appt of the day. Tony is super personable,helpful and knowledgeable . I told him I was on a tight schedule and he got me in and out quickly . Compared to the other service providers I have encountered at this location, Tony is a gem and needs a raise.
Service writter did a great job. Even though He seemed short handed kudos to him. I think it was tony
Tony was great. Very attentive and professional. Word word word word word word word word
Randy was great to work with. My experience besides that was average, as I was expecting.
Excellent thread and costumer service, Matt made our first experience buying our car exceptional and the rest of the team were so friendly and supportive with us. Also we want to thank Abid the Finance director for everything. Definitely was an amazing experience!
Great experience! They're not a money hungry dealership. They look out for the people!
Great response for me. Fixed it fast. I’m happy with the nice lady service advisor. And the Jeep tech.
I just took my Kia Sorento for maintenance. Its a good experience every time I take my car for service. Thank you.
They were very communicative and kept me informed on when my car would be repaired, Tony was of great assistance.
The car was not ready for sale when I made the appointmentto purchase it. This I didn't know until I arrived. Davis is not close to my home, not convenient at all. The car was advertised on the Hanlees website. I was at the dealership for 9 hours before the paperwork was done. When I was told I could come back when the car would be ready, I was also told if I did leave, and someone else came in for that car, they could sell it to them. I felt trapped. I was glad I brought a bottle of ... Read More DealerRater - Sep 27, 2024
Everyone was super kind and very professional . They made me feel very comfortable and let me know every step of the way what was going on.
They are the epitome of the dishonest car dealers. They added $5,000 worth of charges without even having the courtesy of telling me about it. Fortunately, I caught it before the contract was completed. They promised to get me floor mats, but didn't do it until I started to get nasty with them. I would never set foot inside this business ever again, and I would suggest that no one else does either.
Tony was everything you look for when servicing your car—friendly, knowledgeable and efficient. Thank you!
I have had good experiences with Hanlees service department. They have always been punctual with vehicles I have taken for service needed.
Great hospitality, respectful, helpful, went through every process thoroughly, and gave me the best deal possible.
My car is in the shop still. 5 months and counting. No word, worst service I have experienced. No communication other than me calling in. I was told through text my engine was approved. Then told I was approved for one head unit. Then told I was approved for both head replacements. heads were installed and it had some failure issues. Now I have not heard back as to when I will eat my car back. I have not been offered a rental as my warranty states that it should. I have emailed them and no response. I called corporate and ... Read More DealerRater - Sep 17, 2024
First was unable to book an appointment for two weeks. Once my car was there they quoted that it would be done by that Friday. Friday came and went and I called the service center multiple times without an answer or call back for three days. Finally when someone called me back they said it would be that next Friday. That Friday came and went. I called on Monday and Tuesday multiple times without an answer or call back. I finally decided to drive down there on Wednesday to speak to someone in person. The person I talked to said ... Read More DealerRater - Sep 15, 2024
I went for the recall and it wasn’t done (apparently due the system being down) was not offered another time to reschedule. The horn stopped working and I thought warranty was up to 100k they were going to charge me for diagnostic without informing me, just having me sign the paper. Glad my son was with me. I didn’t have a good experience with sale or the service department.
On time, offered multiple service options, projected accurate completion time, excellent customer service from all
Honestly, best experience buying a car new or used. I felt genuine enthusiasm and care by everyone I interacted with throughout the process from inquiry before arrival, sales discussion, purchasing, and finance.
They had my car for over 3 weeks to replace a belt. Got the car back. A week and a half later My car was returned for more maintenance. It’s been 3 weeks now and they still have my car. Stay clear of this dealership if you want your car repaired in a timely manner…
I had a great experience at the dealership thanks to Kurt. He was not only friendly but also very detailed and helpful. His thorough approach made my visit go smoothly. Highly recommend his services.
This is for the Kia service center. Very unprofessional staff who lack actual car repair knowledge. Car has been stuck there for a month waiting for a repair that I was initially quoted over $7k and is now down to about $1k after insurance carriers field mechanic is evaluated the car. It’s also very difficult to get updates. You have to call multiple times to get a call back.
I expressed interest in a car I saw online. Steve Hopkins was quick to get back to me, sent me all the information I needed to set up an appointment to look at it. When I got there it was ready to go. Steve was helpful, friendly and made doing business easy.
Excellent vehicle leasing process. Very smooth signing paper work. All the staff the whole time there was friendly and welcoming.
I've had my car serviced here for years, but the service department needs improvement. Twice I've had to bring my car in for recall fixes, and both times, I've had to schedule 2-3 weeks out, as I have to request time off 2 weeks in advance, and both times, I've gotten to the appointment only to be told the needed part is not there and will need to schedule another appointment. This last time, I was attended by Maily, and she was not even apologetic about my wasted time. She told me she'd call me in '... Read More DealerRater - Aug 26, 2024
I went in yesterday to buy my car and I walked in to the most friendliest car dealership I have ever been all the team members were very friendly, but not pushy and we’re willing to help me get the car that I wanted!
All the team members seemed happy and were knowledgeable, but without putting any pressure of me buying the car!
They took their time explaining all the gadgets and computer software of the car I bought so I can understand it!
That’s one of the reasons why I chose this place to buy my car ... Read More DealerRater - Aug 26, 2024
Great people. Service was good. I like that they didn’t pushed to sell me anything or get anything done while I’m there. I like the ambiance, great choice of music.
They tried to charge me $384 bucks for a line and oil. They act like everyone has that amount of money to spend. This would have been $70 at a non dealership. After I said I couldn't afford it she offered me the "next option" of $184. A $200 difference. When I asked her what the difference in the services she said they don't check as many thing and don't add gas additive that clean la the tank. This car only has 20k miles on it!! How many thing should they have to check. This was ridiculous.
My experience there was great, from the time I entered the lot until the car was bought. Thanks again, I am loving my car.
Tony was very personable and ensured the service on our vehicle was completed in a timely manner. We are very happy with the service received.
Excellent customer service. My salesman Alex went above and beyond bringing trucks from sister dealerships to drive. No pressure sales. Very transparent. Finance manager (last name Vaughn) was great too. Overall great experience, I'll be back.
Good service, good help, good follow up. Got appointment, it was confirmed, left dealer for lunch, got call that car was ready, picked up car in a reasonable time. Work performed was three recall notices.
Good dealership, customer service is helpful not trying to convince you of buying what you don't want
The entire staff was exceptional. They were knowledgeable, not pushy & made the deal happen with integrity and care. We are very grateful for the efforts they put forth and will return!
Excellent customer service from the time we arrived at the dealership to the time we drove away in our brand new Kia Seltos.
I was not satisfied with Maily’s customer service and how she handled my service appointment. I first called on 7/22 where she told me a part needed to be ordered before I could schedule an appointment. She told me she would call me back when the part came in but she never did. When I followed up with her the next week, I had to call several times before I was able to speak with her and she seemed to have completely forgotten about the part that needed to be ordered. The part had not come in and I needed ... Read More DealerRater - Aug 14, 2024
